During this virtual town hall, Nigel Storey, Chief Operating Officer for Johnson & Johnson Design shared key lessons that he has learned throughout the past decade while working with nearshore LatAm providers. One of the key themes of this discussion was how Nigel was able to find “partners” vs. “service providers” in this region. This is a nuanced difference that is invaluable when it comes to consistently exceeding business expectations. Storey also provided details of why you need such partners and how they push the boundaries to create exceptional results.
Through this dialog you can expect to learn the following:
- Key benefits to a nearshore model
- Why you should immediately engage a LatAm supplier as a part of your BPO and sourcing strategies
- If your doubts of this region are justified and how you can overcome them - Time zone challenges, technical depth, rate fluctuations, economic stability, language barriers